If you have a Lugz.com account, you can check the status of your most recent orders by going to My Account and selecting Order History.
Please note that it may take up to an hour for order information to update on lugz.com. Order status represents what is happening with your order between the time it’s placed and the time it ships from our warehouse. After it’s shipped, you can track your order while it’s in transit.
If for any reason you would like to cancel or change your order, please use submit a request through our contact form. We will do everything we can to accommodate your request but cannot guarantee that your request will be honored due to real-time order processing. If an order has already entered the shipping process, we will not be able to cancel or change the order. Once an order has been confirmed, we cannot change or add anything to the order without attempting to cancel the order. If your order cannot be canceled, you may either refuse delivery of the product or return the order to us via mail. Please see our Return Policies section for further details. We will not refund shipping for these orders since the order has already been shipped.
Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment and estimate its arrival.
You can also login to you account, find your order and click “Track my Package”: If you have a question about your US or International order please use the customer service contact form using the selection Lugz.com Order Inquiry.
For domestic or international orders, if you received the wrong product or the product has a material or manufacturing flaw, please use the Customer Service Contact Form and we will make arrangements to have the product replaced. Please do not send back the product.
Orders ship as they are processed. Your order may take up to 1 to 3 business days to ship.
U.S. Shipping Rates: *Ground Shipping is subject to change promotions. Please check the header of the website for current Free Shipping Minimums.
CONTINENTAL US
CONTINENTAL US
CONTINENTAL US
CONTINENTAL US
ALASKA/
HAWAII
AK, HI, USVI, PR, GUAM,
APO, FPO, AMERICAN SAMOA, MARSHALL ISLANDS, MICRONESIA
SALES in US$
Ground up to 7 Business Days(not including PO Boxes)
3 Business Day Delivery (not including PO Boxes)
2 Business Day Delivery (not including PO Boxes)
Next Business Day Delivery* (not including PO Boxes)
Expedited 2 Business Days (not including PO Boxes)
Standard Via 1st Class Mail
10-14 Business Days
UP TO $78.99
$7.50
$15.00
$20.00
$33.00
$37.00
$17.50
$79.99 – $150
$0
$17.00
$24.00
$35.00
$39.00
$26.50
Over $150
$0
19.00
$28.00
$37.00
$41.00
$31.50
Pending order verification and credit approval, orders placed prior to NOON ET (Monday-Friday, excluding federal holidays in the United States) will ship within 1-2 business days and arrive as specified above. This includes verification of all orders shipped to an address other than the billing address. We offer 2 Day Service to all NON-PO Box Addresses in the United States, including Alaska and Hawaii.* AK, HI, USVI, PR, GUAM, APO, FPO, AMERICAN SAMOA, MARSHALL ISLANDS, and MICRONESIA orders may take longer than stated above due to carrier delays.
Express delivery is only offered to non-PO Box addresses in the 48 Continental United States.
Shipping charges will be refunded only if we have sent the wrong item or if the item is defective.
We do not provide returns or exchanges for International orders. If you received the wrong product or the product has a material or manufacture flaw, please use the Submit a request form and we will make arrangements to have the product replaced.
Products purchased from a Retail Store must be returned to the store it was purchased from. If you received the wrong product or the product has a material or manufacture flaw, please use the Submit a request form and we will make arrangements to have the product replaced.
At Lugz, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange process. Please review our return policy below.
Return Window:You may return unused and unworn items within 30 days of the purchase date. *Clearance items are FINAL sale and cannot be returned. Condition of Items: All returned items must be in their original condition, including tags and packaging.
How to Initiate a Return:
Login to your Lugz account visit your Order’s page and click ‘Request Return’ on the order containing the item you’d like to return.(If you do not have an account you will be instructed to create an account.)
You will be provided a prepaid UPS shipping label for your return. Please print out the shipping label and the return authorization form and include them in your package. We do not charge for return shipping however, a restocking fee of $9.99 per unit will be deducted from your refund.
Refund Process: Once your return is received and inspected, we will process your refund to the original payment method. This can take up to 21 business days.
Exchanges: Unfortunately, we do not accommodate exchanges at this time. However, you may return and repurchase
Gift Returns: If you received an item as a gift and need to return or exchange it, our customer service team will be happy to assist you in processing the return.
