FAQ About Products
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If you have a Lugz.com account, you can check the status of your most recent orders by going to My Account and selecting Order History.
Please note that it may take up to an hour for order information to update on lugz.com. Order status represents what is happening with your order between the time it’s placed and the time it ships from our warehouse. After it’s shipped, you can track your order while it’s in transit.
If for any reason you would like to cancel or change your order, please use our live chat online Monday through Friday between the hours of 8 AM to 5 PM Pacific Standard Time (PST) or submit a request through our contact form. We will do everything we can to accommodate your request but cannot guarantee that your request will be honored due to real-time order processing. If an order has already entered the shipping process, we will not be able to cancel or change the order. Once an order has been confirmed, we cannot change or add anything to the order without attempting to cancel the order. If your order cannot be canceled, you may either refuse delivery of the product or return the order to us via mail. Please see our Return Policies section for further details. We will not refund shipping for these orders since the order has already been shipped.
Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment and estimate its arrival.
You can also login to you account, find your order and click “Track my Package”: If you have a question about your US or International order please use the customer service contact form using the selection Lugz.com Order Inquiry.
For domestic or international orders, if you received the wrong product or the product has a material or manufacturing flaw, please use the Customer Service Contact Form and we will make arrangements to have the product replaced. Please do not send back the product.
Orders ship as they are processed. Your order may take up to 1 to 3 business days to ship.
U.S. Shipping Rates: *Ground Shipping is subject to change promotions. Please check the header of the website for current Free Shipping Minimums.
|CONTINENTAL US||CONTINENTAL US||CONTINENTAL US||CONTINENTAL US||ALASKA/
|AK, HI, USVI, PR, GUAM,
APO, FPO, AMERICAN SAMOA, MARSHALL ISLANDS, MICRONESIA
|SALES in US$||Ground up to 7 Business Days(not including PO Boxes)||3 Business Day Delivery (not including PO Boxes)||2 Business Day Delivery (not including PO Boxes)||Next Business Day Delivery* (not including PO Boxes)||Expedited 2 Business Days (not including PO Boxes)||Standard Via 1st Class Mail
10-14 Business Days
|UP TO $78.99||$5||$15.00||$20.00||$33.00||$37.00||$17.50|
|$79.99 – $150||$0||$17.00||$24.00||$35.00||$39.00||$26.50|
Pending order verification and credit approval, orders placed prior to NOON ET (Monday-Friday, excluding federal holidays in the United States) will ship within 1-2 business days and arrive as specified above. This includes verification of all orders shipped to an address other than the billing address. We offer 2 Day Service to all NON-PO Box Addresses in the United States, including Alaska and Hawaii.* AK, HI, USVI, PR, GUAM, APO, FPO, AMERICAN SAMOA, MARSHALL ISLANDS, and MICRONESIA orders may take longer than stated above due to carrier delays.
Express delivery is only offered to non-PO Box addresses in the 48 Continental United States.
Shipping charges will be refunded only if we have sent the wrong item or if the item is defective.