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Order Info
If you have a Lugz.com account, you can check the status of your most recent orders by going to My Account and selecting Order History.
Please note that it may take up to an hour for order information to update on lugz.com. Order status represents what is happening with your order between the time it’s placed and the time it ships from our warehouse. After it’s shipped, you can track your order while it’s in transit.
If for any reason you would like to cancel or change your order, please use submit a request through our contact form. We will do everything we can to accommodate your request but cannot guarantee that your request will be honored due to real-time order processing. If an order has already entered the shipping process, we will not be able to cancel or change the order. Once an order has been confirmed, we cannot change or add anything to the order without attempting to cancel the order. If your order cannot be canceled, you may either refuse delivery of the product or return the order to us via mail. Please see our Return Policies section for further details. We will not refund shipping for these orders since the order has already been shipped.
Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment and estimate its arrival.
You can also login to you account, find your order and click “Track my Package”: If you have a question about your US or International order please use the customer service contact form using the selection Lugz.com Order Inquiry.
For domestic or international orders, if you received the wrong product or the product has a material or manufacturing flaw, please use the Customer Service Contact Form and we will make arrangements to have the product replaced. Please do not send back the product.
Orders ship as they are processed. Your order may take up to 1 to 3 business days to ship.
U.S. Shipping Rates: *Ground Shipping is subject to change promotions. Please check the header of the website for current Free Shipping Minimums.
CONTINENTAL US
CONTINENTAL US
CONTINENTAL US
CONTINENTAL US
ALASKA/
HAWAII
AK, HI, USVI, PR, GUAM,
APO, FPO, AMERICAN SAMOA, MARSHALL ISLANDS, MICRONESIA
SALES in US$
Ground up to 7 Business Days(not including PO Boxes)
3 Business Day Delivery (not including PO Boxes)
2 Business Day Delivery (not including PO Boxes)
Next Business Day Delivery* (not including PO Boxes)
Expedited 2 Business Days (not including PO Boxes)
Standard Via 1st Class Mail
10-14 Business Days
UP TO $78.99
$5.00
$15.00
$20.00
$33.00
$37.00
$17.50
$79.99 – $150
$0
$17.00
$24.00
$35.00
$39.00
$26.50
Over $150
$0
19.00
$28.00
$37.00
$41.00
$31.50
Pending order verification and credit approval, orders placed prior to NOON ET (Monday-Friday, excluding federal holidays in the United States) will ship within 1-2 business days and arrive as specified above. This includes verification of all orders shipped to an address other than the billing address. We offer 2 Day Service to all NON-PO Box Addresses in the United States, including Alaska and Hawaii.* AK, HI, USVI, PR, GUAM, APO, FPO, AMERICAN SAMOA, MARSHALL ISLANDS, and MICRONESIA orders may take longer than stated above due to carrier delays.
Express delivery is only offered to non-PO Box addresses in the 48 Continental United States.
Shipping charges will be refunded only if we have sent the wrong item or if the item is defective.
Please note that Fed Ex recycles tracking numbers. When you receive your tracking email please make sure to click on the “view package progress” tab. This will enable you to see the correct status of your shipment. If you have any questions about the tax rate on your packing slip (invoice) or any other questions about your order please use the customer service contact form using the selection Lugz.com Order Inquiry.
Orders ship as they are processed. Your order may take up to 1 to 3 business days to ship.
U.S. Shipping Rates: *Ground Shipping is subject to change promotions. Please check the header of the website for current Free Shipping Minimums.
CONTINENTAL US
CONTINENTAL US
CONTINENTAL US
CONTINENTAL US
ALASKA/
HAWAII
AK, HI, USVI, PR, GUAM,
APO, FPO, AMERICAN SAMOA, MARSHALL ISLANDS, MICRONESIA
SALES in US$
Ground up to 7 Business Days(not including PO Boxes)
3 Business Day Delivery (not including PO Boxes)
2 Business Day Delivery (not including PO Boxes)
Next Business Day Delivery* (not including PO Boxes)
Expedited 2 Business Days (not including PO Boxes)
Standard Via 1st Class Mail
10-14 Business Days
UP TO $78.99
$5.00
$15.00
$20.00
$33.00
$37.00
$17.50
$79.99 – $150
$0
$17.00
$24.00
$35.00
$39.00
$26.50
Over $150
$0
19.00
$28.00
$37.00
$41.00
$31.50
Pending order verification and credit approval, orders placed prior to NOON ET (Monday-Friday, excluding federal holidays in the United States) will ship within 1-2 business days and arrive as specified above. This includes verification of all orders shipped to an address other than the billing address. We offer 2 Day Service to all NON-PO Box Addresses in the United States, including Alaska and Hawaii.* AK, HI, USVI, PR, GUAM, APO, FPO, AMERICAN SAMOA, MARSHALL ISLANDS, and MICRONESIA orders may take longer than stated above due to carrier delays.
Express delivery is only offered to non-PO Box addresses in the 48 Continental United States.
Shipping charges will be refunded only if we have sent the wrong item or if the item is defective.
In order to more efficiently process your order, if shipping to a PO BOX address, please enter the data as follows into Address 1: P.O. Box or PO Box.
Please DO NOT enter both a street address and a PO Box address as a “ship to” on your order. This will delay your shipment.
With a third-party provider and logistics company, we can now service international orders. Please be advised all International orders are subject to availability. If a style cannot be fulfilled due to inventory shortages, it will be canceled and the customer will be refunded for that style. We do not offer returns for International orders. To view what countries we ship to please navigate to the Lugz homepage and click on the map on the lower left side of the page.
Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment and estimate its arrival.
You can also login to you account, find your order and click “Track my Package”: If you have a question about your US or International order please use the customer service contact form using the selection Lugz.com Order Inquiry.
At Lugz, we strive to provide you with a seamless shopping experience, including reliable and timely shipping. Please take a moment to review our shipping details below.
Your order is important to us. Please allow 2 – 3 business days for processing and shipping. We work diligently to ensure your items are carefully prepared and dispatched to you as quickly as possible.
NOTE: If your order has multiple items, your order may come in separate shipments, and items will be charged once shipped. Standard shipping is 3-5 days plus an additional 1-3 days for processing. Express shipping is Next Day, 2 business days and 3 business days plus an additional 1-3 days for processing. (not available for PO Box, APO, or FPO addresses)
*Shipping times may vary during high volume order periods. If your order has not shipped after three business days, you will receive an email notifying you.
Some reasons for the delay could include the following:
We are experiencing higher order volume during this time
Item(s) in your order may be out of stock due to high demand
Shipping address outside of the continental United States
A payment issue may have occurred
While placing the order If you need further assistance, please contact us at [email protected] and we are happy to assist.
ORDER TRACKING TIPS & CONSIDERATIONS
In order to track the status of your U.S order please login to you account, click on your order and click Track my Package: If you have a question about your US or International order please use the customer service contact form using the selection Lugz.com Order Inquiry.
