COVID-19 INFORMATION LUGZ IS DOING OUR PART TO SLOW THE SPREAD OF COVID-19. HERE’S HOW SOME OF THESE EFFORTS COULD AFFECT YOU, OUR VALUED CUSTOMERS: Taking Care Takes Time. We’ve implemented special procedures as we work to keep our teams – and you – safe, so shipping of orders may be delayed. Time frames for expedited shipping may be delayed by and are not guaranteed. At this time we are unable to provide refunds for delays on expedited shipping
Our Customer Service Department is available to respond to inquiries via Live Chat between the hours of 9AM and 5PM PT. For inquires via our contact form we appreciate your patience and will respond within 12 hours, Monday through Friday. Inquiries received on Saturday and Sunday will receive a response the following business day.
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