RETURN POLICY: ONLINE DOMESTIC PURCHASE

Upon receipt of your order, please examine it carefully. If for any reason you are not satisfied with the order within 30 days, return merchandise in its original package and include your order number from the packing slip. Make sure to advise us the reason for your return. Shipping charges will be fully refunded ONLY if Lugz.com has sent the wrong item or the item is found to be defective. If your product was purchased on www.lugz.com and has a material or manufacture flaw, please email us at store@lugz.com or call Customer Service (866) 484-1740 and we will make arrangements to have the product replaced.

RETURN POLICY: ONLINE INTERNATIONAL PURCHASE

We do not provide exchanges for International orders. If Lugz.com has sent the wrong item or the item is found to be defective please email trackmyparcel@i-parcel.com to process your return.

RETURN POLICY: RETAIL STORE – DOMESTIC PURCHASE

Products purchased from a Retail Store must be returned to the store it was purchased from. If your product was purchased in a store and has a material or manufacture flaw, please email us at info@lugz.com and customer service will assist you.