FAQS

I am a retailer who does not currently have an account with Lugz but am interested in opening up an account. Who do I contact?

All interested retailers should email sales@lugz.com, leave the store name, full address, telephone number and a contact person and a Lugz representative will contact you, with the steps necessary to open an account.
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I have an upcoming event and I want Lugz to sponsor it; what do I do?

Put a proposal in writing explaining the event, location, and a response deadline date. Also, include in your proposal what type of sponsorship you are requesting, either product or monetary. Only if it is a project that we can work on, will you hear back from us. Please do not send attachments. Send all information in the body of your email.
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I am a consumer and want to know if I can have a Lugz catalog.

Right now we do not have catalogs for the general public, however you can see all of our current styles in the Lugz store on this site.
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I have been looking for shoes I bought from Lugz 5 years ago; where can I find them?

Since we are a fashion company, we update our product lines each season, so shoes or garments that were available more that one calendar year ago, may not still be in production.
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Can I order Lugz directly from you?

Anyone in these countries can order online from our Lugz store. Anyone with APO/FPO addresses can also order online.

  • United States
  • Canada

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I have a great idea for a shoe/shirt and I want to send it to you to have Lugz create it; what do I do? I want to model, do television or radio spots for Lugz; what do I do?

Right now we won’t be accepting creative or original materials from the public, but we may have contests in the future and we’ll keep you posted.
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What are cookies and how do we use them?

If you choose to register with us at Club Lugz, a cookie allows us to recognize you when you return to our site and allows you to access your account information.
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What about links to other websites and services?

The Lugz website may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies before visiting the websites. Lugz will not be responsible for linked websites and provides these links solely for the convenience and information of our visitors.
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What plug-ins should I have to view your site?

On Lugz.com we use industry standard plug-ins or third party applications to view our multimedia files. If your computer is updated within the last 3 years, you probably use them on a regular basis. However, if prompted by your computer, this is a list of plug-ins, which can be downloaded by clicking on the links:
Quicktime (www.apple.com)
RealAudio and RealVideo (www.real.com)
Flash (www.macromedia.com)
Windows Media Player (www.microsoft.com)
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